Junior Support Engineer

Job Summary

The Junior Support Engineer will be responsible for providing first-line technical support, troubleshooting hardware, software, network, and data center-related issues, and ensuring reliable ICT operations and excellent customer service.

Key Responsibilities

• ✔ Provide first-line technical support to customers and internal users.
• ✔ Diagnose and troubleshoot computer hardware, software, and network issues.
• ✔ Assist in installing, configuring, and maintaining ICT equipment.
• ✔ Support troubleshooting of servers and data center infrastructure.
• ✔ Respond to technical support requests and resolve issues efficiently.
• ✔ Escalate complex technical problems to senior engineers.
• ✔ Maintain accurate technical support records and documentation.
• ✔ Assist with preventive maintenance and system performance checks.
• ✔ Coordinate with technical teams to ensure timely issue resolution.
• ✔ Deliver professional and customer-focused technical assistance.

Qualifications & Requirements

Required Skills & Competencies

• ★ Basic knowledge of computer hardware, software, and networking.
• ★ Familiarity with Windows or Linux operating systems.
• ★ Strong troubleshooting and problem-solving abilities.
• ★ Good communication and customer service skills.
• ★ Basic understanding of IT infrastructure and technical support.
• ★ Willingness to learn new technologies and technical procedures.
• ★ Strong teamwork, professionalism, and attention to detail.

Why Join Kenera?

• ✦ Start your ICT career with an established solutions provider with over 19 years of industry experience.
• ✦ Gain hands-on experience in enterprise technology support, data center systems, and troubleshooting.
• ✦ Work alongside experienced systems, network, and support engineers.
• ✦ Enjoy an attractive and negotiable salary package.

Applications are accepted online only through the official portal. The selection process includes document screening, technical assessment, and interview. Only shortlisted candidates will be contacted.